Our Promise to Our Customers
To be the finest security and access vendor with the best reputation for customer satisfaction in our marketing area; the company that stands apart from the competition and fosters mutually beneficial and long term partnering relationships with its customers.
To provide our customers with cost-effective security solutions by delivering state-of-the-art equipment, backed by service and support that is unparalleled in the industry.
Every function we perform in conducting business must stand the test of customer satisfaction, harmony in the workplace, mutual profitability and common sense.
Our employees will be empowered to maintain the highest level of technical expertise, product knowledge and business acumen. We will constantly strive to improve our service and support practices.
Our employees will be empowered to provide the finest customer service and technical support available. We will strive to put our customers' needs before our own and conduct our business in a professional manner that consistently exceed our customers' expectations.
Our employees will be empowered to deliver service, supplies and parts in the most rapid way and by the best means available. This includes going outside of our regular procedures if necessary and feasible.
Our employees will be empowered to fulfill the terms of our sales, lease, service and software agreements in both letter and spirit.